-
FAQ
This page contains the answers to the most common questions we receive from users of Acrobits Softphone.Q: Does Acrobits Softphone support the new multitasking capabilities of iOS4?
Q: I’d like to use multitasking to receive incoming calls on Acrobits Softphone but my Asterisk server doesn’t support tcp at this time. How do I set up Asterisk to support tcp while still using udp as the transport protocol for my other SIP clients and devices.?
Q: Does Acrobits Softphone work on the iPad?
Q: How do I purchase G.729 Annex A? What is it good for?
Q: I am using a VoIP operator [operator name]. Will Acrobits Softphone work with them?
Q: How do the Push Notifications work? Can I just get the notification, or will I be able to actually answer the call?
Q: I am using a VoIP operator [operator name]. Will Push Notifications work with them?
Q: I have a firewall. Do I need to open any ports to receive Push Notifications?
Q: Can I call Skype users with Acrobits Softphone?
Q: Where is your Tariff? How much do you charge per minute when I call to [some-country]?
Q: Which sound codecs do you support?
Q: What languages do you support? Do you support language [some-language]?
Q: When will I be able to use Acrobits Softphone to make phone calls over the GSM network?Common Support Questions
Q: I’m unable to purchase the G.729 Annex A add on. What’s wrong?
Q: I added my SIP Account and now it says unauthorized next to my account on the keypad. What’s wrong?
Q: When I receive calls, I have no incoming audio. What’s wrong?
Q: On my home (business, etc.) wi-fi network, I have no incoming or outgoing audio, but it works on public wi-fi networks. What’s wrong?
Q: I have an iPod Touch, and I very seldom receive Push Notifications. What’s wrong?
Q: I’ve set up Acrobits Softphone to work with my PBX. Everything works fine when the Softphone is open, but I’m not able to receive push notifications. What’s wrong?
Q: I have been unable to use my Vonage account on Acrobits Softphone. What’s wrong?
Q: I received a Notification stating “Your account (username of SIP account) has expired on the push server”. Now I’m no longer receiving Push Notifications. What’s wrong?
Q: I’m unable to use my Bluetooth headset with Acrobits Softphone. What’s wrong?Q: Does Acrobits Softphone support the new multitasking capabilities of iOS4?
A: Yes, Acrobits Softphone supports multitasking. But there are limitations to multitasking on iOS4. Please read iOS4 and Multitasking on GroundWire and Acrobits Softphone to learn more.Q: I’d like to use multitasking to receive incoming calls on Acrobits Softphone but my Asterisk server doesn’t support tcp at this time. How do I set up Asterisk to support tcp while still using udp as the transport protocol for my other SIP clients and devices?
A: Please add the following to sip config (you must have Asterisk 1.6):
tcpenable=yes
transport=udp,tcpQ: Does Acrobits Softphone work on the iPad?
A: Yes, Acrobits Softphone works on the iPad. We’re also working on a version specifically designed for the iPad.Q: How do I purchase G.729 Annex A? What is it good for?
A: In Acrobits Softphone, tap on settings, then add ons. Tap on G.729 Annex A and you’ll have the opportunity to purchase it. Since G.729a offers high quality audio with an extremely low bit rate, it is excellent for use over 3G networks.Q: I am using a VoIP operator [operator name]. Will Acrobits Softphone work with them?
A: If it is a SIP operator, there is a high chance it will work. Check out the Acrobits Softphone verified VoIP operators list for more information.Q: How do the Push Notifications work? Can I just get the notification, or will I be able to actually answer the call?
A: You will always get the push notification, where you’ll see the phone number or the name of the caller. If you have a wi-fi signal, you will be able to answer the incoming call.Q: I am using a VoIP operator [operator name]. Will Push Notifications work with them?
A: Acrobits Softphone Push Notification Service is designed for maximum compatibility, so Push Notifications will work with the vast majority of SIP VoIP operators. That said, since every provider’s network is a little different, we can’t guarantee that Push Notifications will work for every one.Q: I have a firewall. Do I need to open any ports to receive Push Notifications?
A: Apple Push Notifications use port 5223. It needs to be open in order to receive Push Notifications when you’re connected via Wi-Fi.Q: Can I call Skype users with Acrobits Softphone?
A: Acrobits Softphone is a SIP VoIP software and works with VoIP providers who use SIP protocol. Skype is a proprietary VoIP solution and Acrobits Softphone doesn’t support calls to Skype users.Q: Where is your Tariff? How much do you charge per minute when I call to [some-country]?
A: Acrobits doesn’t charge for call minutes, because it is not a VoIP operator. We provide the software for your iPhone, to make calls, you will need to have a SIP account. There are hundreds of VoIP operators which offer SIP accounts, you can choose the one which offers the best rates for the locations you’re going to call most.Q: Which sound codecs do you support?
A: Acrobits Softphone supports G.711 (both u-law and a-law), GSM and iLBC.Q: What languages do you support? Do you support language [some-language]?
A: Acrobits Softphone is localized into French, German, Spanish, Italian, Russian, Czech, Slovak, Polish, Swedish, Norwegian, Danish, Portuguese, Hebrew, Chinese, Korean and Japanese. We believe it’s important to provide the software in the local language for the best user experience. Please contact us if your language is not supported and you would like to help us in adding it.Q:When will I be able to use Acrobits Softphone to make phone calls over the GSM network?
A:Now. Apple just updated their developer agreement to allow VoIP over 3G. We’ve already add 3G capability to Acrobits Softphone. You can start using 3G or Edge to make or receive calls on Acrobits Softphone immediately.Q: I’m unable to purchase the G.729 Annex A add on. What’s wrong?
A: This is probably one of two things. Make sure you are using the same iTunes account you purchased Acrobits Softphone with to purchase the add on. iTunes does not allow you to make in app purchases if it’s not the same account. If you have a jailbroken iPhone, the issue is related. You will probably need to remove AppSync and then reinstall Acrobits Softphone before you can purchase G.729 Annex A.Q: I added my SIP Account and now it says unauthorized next to my account on the keypad. What’s wrong?
A: Check your username and password. And remember, though Acrobits lists it as username, some providers use your number with them for registration.Q: When I receive calls, I have no incoming audio. What’s wrong?
A: This often means you need to use a STUN Server or NAT proxy. You can enter these in the advanced settings for your SIP Account.Q: On my home (business, etc.) wi-fi network, I have no incoming or outgoing audio, but it works on public wi-fi networks. What’s wrong?
A: If you have a firewall, you may need to open some ports for RTP traffic. Open the ports on your firewall, then go to the advanced settings for your SIP account in Acrobits Softphone to configure them to match. Be sure to save the change.Q: I have an iPod Touch, and I very seldom receive Push Notifications. What’s wrong?
A: Push Notifications work slightly different on the iPod Touch. Your iPod will only check for Push Notifications every 15 minutes if your iPod is sleeping. You need to set auto-lock to never and have a stable Wi-Fi connection to receive all of your Push Notifications. We recommend keeping it plugged into power when possible since it will drain the battery leaving the iPod awake.Q: I’ve set up Acrobits Softphone to work with my PBX. Everything works fine when the Softphone is open, but I’m not able to receive push notifications. What’s wrong?
A: Make sure your SIP Server has a public IP. Adjust the settings in Acrobits Softphone to connect to the public IP. If you connect to a private IP, our push server will not be able to register you for Push Notifications.Q: I have been unable to use my Vonage account on Acrobits Softphone. What’s wrong?
A: Vonage requires you to have their softphone service to use your account on third party softphones like Acrobits Softphone. Once you have the softphone service, use your Vonage softphone number and password to register your account on Acrobits Softphone.Q: I received a Notification stating “Your account (username of SIP account) has expired on the push server”. Now I’m no longer receiving Push Notifications. What’s wrong?
A: There is actually nothing wrong. If you don’t open Acrobits Softphone for three days, your registration for push notifications will expire. To renew the registration, simply open Acrobits Softphone, wait for it to register, and close it again. Please note, Acrobits Softphone renews the registration for Notifications every time you close it. So your registration for Push Notifications should only expire if you don’t use Acrobits Softphone for three days.Q: I’m unable to use my Bluetooth headset with Acrobits Softphone. What’s wrong?
A: Be sure you have at least iPhone OS 3.1. Bluetooth will not work on Acrobits Softphone if you have an earlier version of the iPhone OS. In the softphone, tap on settings, then preferences and turn Support Bluetooth on. The next time you are on a call on the softphone, tap on speaker, then select your bluetooth device. iPod Touch and iPad users should note that these devices do not support hands free use of bluetooth (in other words you can use the headphones for bluetooth, but not the mic), so you won’t be able to use Bluetooth on the softphone.